PictureToVideo AI
Thank you for using Picture to Video AI. We're sorry to hear that you're considering a refund. This page will guide you through the refund application process and help you understand what information you'll need to provide.
Before proceeding, please review our Refund Policy to ensure you meet the eligibility requirements.
To qualify for a refund, you must meet all of the following criteria:
✅ Within 7 days of purchase ✅ Less than 5% credit usage from the purchase ✅ Valid proof of purchase (transaction ID or receipt) ✅ Account in good standing (no Terms of Service violations)
If you meet these requirements, please proceed with the application process below.
Before submitting your refund request, please gather the following information:
You can find this information in:
You can check your credit usage in your Account Settings → Credit History.
You have two options to submit your refund application:
Send an email to our refund team with all required information:
Email: [email protected]
Subject Line: Refund Request - [Your Transaction ID]
Email Template:
Subject: Refund Request - [Transaction ID]
Dear Picture to Video AI Refund Team,
I am requesting a refund for my recent purchase. Please find the details below:
TRANSACTION DETAILS:
- Transaction ID: [Your Transaction ID]
- Purchase Date: [MM/DD/YYYY]
- Purchase Amount: $[Amount]
- Payment Method: [Credit Card / Debit Card / PayPal / Other]
ACCOUNT INFORMATION:
- Email Address: [[email protected]]
- Google Account Email: [[email protected]]
CREDIT USAGE:
- Total Credits Purchased: [Number]
- Credits Used: [Number]
- Credits Remaining: [Number]
- Usage Percentage: [Percentage]%
REASON FOR REFUND:
[Explain why you're requesting a refund. Be specific about any issues you encountered.]
ADDITIONAL INFORMATION:
[Any other relevant details or attachments]
I confirm that I have read and understood the Refund Policy and believe I meet the eligibility requirements.
Thank you for your assistance.
Best regards,
[Your Name]If you prefer, you can contact us through our general support email:
Email: [email protected]
Subject: Refund Application
Include all the required information listed above in your message.
Once you submit your refund request, here's what you can expect:
From submission to receiving funds in your account:
Yes! Email [email protected] with your case number to check status.
Check:
No, according to our Refund Policy, accounts with more than 5% credit usage are not eligible for refunds.
You'll receive an email explaining the reason for denial. If you believe there was an error, you can:
Yes! If you've used between 0.1% and 4.9% of your credits, you're eligible for a proportional refund based on unused credits.
Subscription refunds have different rules:
See our Terms of Service for details.
⚠️ Download Your Content: We recommend downloading any images and videos you want to keep before requesting a refund, as account access may be affected.
⚠️ Check Credit Usage: Verify that you've used less than 5% of the purchased credits. You can check this in your Account Settings.
⚠️ 7-Day Window: Ensure your request is submitted within 7 days of purchase. Late requests cannot be processed.
⚠️ Avoid Chargebacks: Do NOT initiate a chargeback with your bank while your refund request is being processed. This will result in immediate account suspension.
✓ Account Status: Your account remains active unless you choose to delete it ✓ Future Purchases: You can continue to use Picture to Video AI and make new purchases ✓ Refund History: Your refund will be recorded in your account history
If you have questions about the refund process or need assistance with your application:
General Support: [email protected] Refund Inquiries: [email protected] Refund Policy: View Full Policy Terms of Service: View Terms
Before requesting a refund, consider these alternatives:
If you're experiencing technical problems, our support team may be able to help:
If you're unsure how to use certain features:
If you're not satisfied with image or video quality:
We want to ensure you have the best experience possible with Picture to Video AI!
Last Updated: January 15, 2025
Thank you for giving Picture to Video AI a try. We value your feedback and are committed to providing excellent service and fair refund processes.